Workplace Communication Training - Brisbane

Workplace Communication Training Brisbane

Course Outline

Overview

Communication breakdowns are costing Australian Business more than time and money, described as tension and stress in workplaces, souring relationships and undermining the success of teams. I have had the privilege of working with literally thousands of Brisbane businesses over the last 10 years and I know first hand just how much a culture can fundamentally change through changed communication skills.

I was only last month instructed by a Fortitude Valley construction Company with which I was working, where it had become the norm on their projects to experience a delay. It wasn't to do with skill or work ethic, it was about lack of communication between site managers and workers. After only a few weeks of using targeted, focused communication, they increased their project completion by 40%. That's the magic of the successful communication.

This extensive training course is a response to the kind of communication pain that Brisbane workplaces are presently experiencing. From multicultural teams overcoming language barriers to remote workers grappling with digital communications, we cover the business topics that are essential to your successful enterprise.

Learning Outcomes

Upon completion of this course, the students will be able to:

Foundation Skills:

Model the use of active listening skills that help foster trust and understanding

Adjust style of communication to accommodate various personalities and cultures

Create clear and short messages that clear up any confusion and reduce additional questions

Identify and appropriately respond to non verbal cues

Advanced Applications:

How To Handle Difficult Conversations With Confidence & Professionalism

Deliver positive criticism in a way that encourages, not discourages team members

Drive effective meetings, and ensure they stay on track and meet objectives

Deal with and resolve work conflicts with successful mediation methods

Clearly and convincingly articulate ideas to obtain buy in and support from stakeholders

Digital Communication:

Compose clear, professional, and actionable email and message responses

Proficiency in virtual meetings and digital platforms

Treat sensitive issues correctly in different communication channels

What You Will Learn

Module 1: The Base: Communication Foundations And how it negatively or positively affects others. Learn how to recognise the four core communication styles and adjust your approach. This unit contains authentic Brisbane workplace activities.

Module 2: Active Listening Mastery Go beyond just listening to actually understanding. Create strategies to have people around you feel less tension, have them feel appreciated and create better professional relationships.

Module 3: Ditch the Hard Conversations & Make Them Easy Transform hard conversations into agents for growth. Understand the tools available to you for dealing with performance problems, providing feedback, and being the voice of reason before the conflict button gets pressed.

Module 4: Digital Communication Mastery Learn the skill of Written Communication at the 2020 workplace. From writing emails that convert to running virtual team communication like a boss.

Module 5: Presentation and Influence Skills Discover the how to's of sharing your ideas with confidence and clarity. Know what compels your various audiences and how to frame your message for best effect.

Module 6: Conflict Resolution Learn to resolve differences and reach win win agreements. Get to root causes rather than simply treating symptoms. Effective conflict resolution is essential for maintaining productive workplace relationships.

Training Methods

This engaging, interactive course includes applied learning, role plays and group discussion. Participants practice on a real workplace situation that they are currently experiencing, leading to immediate implementation of the new skills. High Staff to Participant ratio (1:4) with a maximum of 12 participants, promotes individual attention and skill acquisition.

Summary

The ability to communicate effectively in the workplace is not just a nice to have skill, it's an essential one in competitive businesses today. This course will give Brisbane employees practical tools they can apply straight away to develop better workplace relationships, avoid costly misunderstandings and improve productivity.

Such an investment in training in communications can make for better teamwork, lower stress on the job, happier customers. Clear, confident communication is your team's most important skill, because everything else is a variation or application of it.

From managing multigenerational teams, to cross cultural diversity to the unique obstacles of hybrid work, this program looks at the communication landscape for Brisbane Business in contemporary times. Your team will walk away confident, clear, and with specific strategies they can implement starting day one.