Emotional Intelligence Training
Emotional Intelligence Training Course Outline
Course Overview
Have you ever seen someone calmly sail through a heated office debate like it’s nothing, while everyone else stutters? That person doesn't have something special but they do have well developed emotional intelligence skills. This full training course is for Australian employees seeking to overhaul their professional relationships, and develop more effective, constructive work environments.
This is not just another theoretical workshop where we talk to you in jargon. We spotlight real workplace situations that you encounter every day — everything from dealing with a co-worker who is repeatedly interrupting during meetings to managing your own stress when deadlines snowball. Learn With real-life scenarios and exercises to help you practice and implement the techniques in real time and elevate your emotional awareness and communication practices that sets great leaders apart from the rest.
The course is packed with scientifically-based emotional intelligence and hands on practical exercises in a safe and supportive environment. You’ll learn to identify emotional patterns in yourself and others before they create workplace friction. Just as importantly, you will have newfound confidence to address difficult conversations and difficult personalities in a way that clearly communicates and is effective.
Curriculum-Based Learning Outcomes
Upon finishing this instruction, individuals will be able to:
Self-Awareness & Self-Management:
Understand individual emotional triggers and develop their ability to control their reactions and those of others under pressure.
Exhibit greater emotional self-regulation with work conflicts and difficult relationships
Use mindfulness practice to stay calm in stressful professional situations
Social Awareness & Relationship Management:
Interpret nonverbal cues and subtexts in team dynamics.optimally interpret nonverbal cues and subtexts in team dynamics.
Fine-tuning your style, so that it fits different kinds of personalities, emotion-states,cljs attitudes and energy levels.
Enable productive discussions when emotions are high
Professional Application:
Act of Motivation – Provide motivational, not demotivational feedback to your team members
Establish stronger working relationships across different team and organizational units
Work around office politics and difficult people, without compromising your professionalism.
What You Will Learn
Module 1: Understanding Emotional Intelligence
The 4 primary emotions and their influence at work
Self assessment tools to determine your strengths and areas for development of emotional intelligence
How emotional intelligence has a direct impact on team productivity and business results
Module 2: Developing Self-Awareness
Being aware of your mood cycles and what sets you off before it hits your performance
You will learn easy ways to cope with stress, frustration, and the stress that comes with having a job.
Building emotional resilience for a great career & life ahead
Module 3: Reading Others Effectively
Reading body language, tone, and verbal cues so you understand emotions at play
Knowing when to ignore people’s resistance to your ideas, if it on emotional, or rational grounds
Adjusting your language and behavior based on how others feel and communicate
Module 4: Managing Difficult Conversations
Processes for giving feedback that is useful and that people can actually hear.
Methods to help circumvent difficult and angry discussions at the office
How to remain cool, calm and professional when others are emotional or adversarial
Module 5: Fostering Collaborative Relationships in the Workplace
Building psychological safety among the teams for open communication.
Effective managing difficult people without lowering your standards
How to Get Emotionally Connected to Women and Influence Them from There
Module 6: Application & Integration in Practice
Real-Life Relevancy: Role-play exercises and scenarios based actual workplace situations that are industry specific to your field
Action planning on the skills you can apply in your current role around emotional intelligence
Plans and programs in place to further develop these capabilities
Training Methodology
The workshop is designed to be interactive with various small group work as well as time for individual reflection. You will take part in realistic work-based activities, try out new skills in a safe environment, and get feedback from experienced trainers. Everything has been tailored to Australian workplace common practices and business customs.
Summary
This Emotional Intelligence Training changes the way you work with workplace relationships and career opportunities. We won't just give you theory, you'll get tools you can use immediately – tools that work in the real world of business. It will help you develop the emotional skills that make work a more enjoyable and productive place for everyone.
It is especially useful for managers, team leaders and those who work in close proximity to others. Whether you work in a corporate environment in Sydney, are employed in mining in Perth or in any locations in Australia, these are universal skills that apply across all businesses and company cultures.
Attendees walk away with a greater self-awareness, better communication skills and the ability to manage whatever the workplace throws at them. And most importantly, you’ll know how to drive meaningful change in your work space by how you think rather than bullshit games and quick fixes.